If you have lost your username or password, click on Lost username? or Lost password? to recover them.
If your password is obsolete but has not expired, Iziago automatically invites you to enter a new one.
At this point, you need to enter a 4-digit security code that you can find on your authentication card. This card is intended to ensure a high level of security by preventing unauthorized connections.
How does the authentication card work?
After entering your username and password, Iziago asks you to enter a code (in this example, D5), and displays digits from 0 to 9 randomly placed in a grid:
On our authentication card, the code in the D5 cell is 1534:
Click to enlarge
Click the four digits in the grid.
If you click an incorrect digit, click on Reset and enter the code again.
Iziago automatically blocks users in the following cases:
Too many failed attempts by IP
Too many failed attempts by username
Too much time passed since last connection
Too much time passed between subscription and first connection
If you cannot connect to Iziago, please contact your administrator or write an email to Exalog support teams at email@example.com.
Connecting from a new location
Every time you log in, Iziago controls your computer's IP address (its identification number) to ensure that no one else uses your account. As a result, if you're trying to access the software from a location other than your usual location, Iziago will not recognize your IP address. To be able to access Iziago from a different location:
On the log in screen, enter the usual required information:
Your username and password.
The security code in the grid.
At this point, Iziago warns you that you're trying to log in from a different location and sends you a security code by email:
Enter this code (make sure the E-mail ID in the mail and in the log in screen match).
Click on Validate.
When the administrator creates a new user, the administrator's IP address is automatically added to the list of authorized IP addresses of the new user.